residents associations in the uk

working together to create communities with a heart

The Tenants' Voice 

Your tenancy deposit protection (TDP) scheme offers a free dispute resolution service if you disagree with your landlord about how much deposit should be returned.  You don't have to use the service but if you do, both you and the landlord have to agree to it.  You'll both be asked to provide evidence, and the decision made about your deposit will be final.

and loads more information .......

Are pets allowed in flats? 

Britain has a long-standing reputation as a nation of animal lovers. In fact in the UK around 1 in 2 households own a pet, with around 20 million pets owned in total. It is no wonder that residential property agents are frequently asked if pets are allowed in flats.

Are pets allowed in the flat that I am renting?

Landlords are often reluctant to let tenants keep a pet in their rental flat as there are often concerns about potential damage or noise caused by the animal. Dogs Trust found that 78% of pet owners have had trouble finding a flat which allows pets....more

Tenant Empowerment Organisation

Tenants and landlords working together to build great communities.

Shelter helps millions of people every year who are struggling with bad ousing or homelessness to prevent it in the first place.  


The Ultimate Tenant Protection Guide (link kindly provided by Michael Morris)


Why Tenants lose their deposits


A big thank you for Jasmine Dyoco for providing the following link 

Many thanks also to Ellie Lewis for the following information: 


The Housing Ombudsman Service is set up by law to look at complaints about the housing organisations that are registered with us. Our service is free, independent and impartial.

They resolve disputes involving the tenants and leaseholders of social landlords and our voluntary members (private landlords and letting agents who are committed to good service for their tenants). A leaseholder is the occupier who owns the property defined in the lease for a fixed number of years.

The Affordable Housing Con

London Tenants Federation has published a comprehensive analysis of the ‘affordable housing con’ which its members say has been a key component of a ploy by politicians and policy makers to hide how unaffordable housing is in London and how much we need more social-rented homes.  


The Affordable Housing Con PDF

RAUK is a Good Services Bureau Project.  We invite you to join the Good Services Bureau so that we can support you better and you can support each other.  We understand you or your RA may not be in any position to do so at this time, but please consider making a small donation towards our work. Thank you


HELP DESK

We can't promise to fix all of your problems, but we can promise you won't have to face them alone


Can you spare an hour or two each week to help us with research for our work?  If so, please click here

This site was updated on
2nd May 2018


Please report any broken links through our Help Desk

Thank you