GOOD SERVICES BUREAU – DATA PROTECTION POLICY
There are new changes in global privacy law (GDPR) that required us to review our standards and because we have always respected your privacy and advocate accountability and transparency, we share with you below how we use information we hold about you.
1. This Data Protection Policy is designed to protect your personal data held by the GOOD SERVICES BUREAU (hereinafter referred to as GSB) in respect of its projects (Residents’ Associations in the UK (RAUK), Universal Community Action Network (UCAN) and GSB members.
2. The Good Services Bureau, a company limited by guarantee, is registered with the Information Commissioner’s Office, no. ZA167006.
3. The Data Protection Officer is SUSAN HAYWARD, DIRECTOR of the GSB, to whom all queries and requests must be addressed. This officer is responsible for the maintenance and security of the data, and to ensure that such information is kept up-to-date. All GSB staff members are asked to sign a Confidentiality Agreement to ensure that all personal information is not shared with anyone else outside GSB without prior permission.
4. Members of
the Good Services Bureau
Prospective
members (individual, business, residents’ association, voluntary group or
business) are required to complete a membership application form. Personal data will
comprise of the name of the main contact, a website (if any), at least one
email address, one mailing address and one telephone number. We use this information to communicate with
you and it’s only shared via our websites or newsletters with your
permission. This information is filed
under your membership category, area and date you joined us
5. Enquiries via
the Help Desk
The data
acquired with enquiries through the GSB/RAUK Help Desk is kept in strict
confidence. We keep our records in date
order from when you first contact us and cross reference them under the areas
of the UK. When any enquiries and answers are included
in GSB newsletters, no personal details will be included.
6. Data re.
Residents’ Associations
We obtain
information about residents’ associations in the UK via search engines and record
them under areas, (ie. London Boroughs and Outside London) and the date each RA
was formed. We are using this
information to compile a History & Directory of RAs in the UK. We will not keep any contact information as
to individual officers of each RA as these will change and will be more up to
date on each RA’s own website. When we
hear of any RA without a website, we contact them direct to ask if they can be
included on our list of RAs.
7. Articles &
Links about members and non-members
Prior
permission to publish any articles or information about members and non-members
will always be sought before publishing anything on our websites or in our
newsletters. This will also apply to
links published on our websites or in our newsletters. If any articles are written by third-parties,
then the source will be published and credit given to them according to Copyright Law.
8. Removal from
the GSB Database
If you
wish to be removed from our newsletter mailing list or to resign as a member of
the GSB, then please advise us in writing via the Help Desk and we will remove your details
within 48 hours.
RAUK is a Good Services Bureau Project. We invite you to join the Good Services Bureau so that we can support you better and you can support each other. We understand you or your RA may not be in any position to do so at this time, but please consider making a small donation towards our work. Thank you
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