Housing Benefit: Everything You Need to Know Before You Apply

Housing Benefit is being replaced by Universal Credit, meaning most new applicants will need to claim Universal Credit (UC) instead. However, some people may still be eligible for Housing Benefit, especially if they are pensioners or living in certain types of accommodation.

Who Can Apply for Housing Benefit?

Before applying, check if you qualify, as most people must claim Universal Credit instead. You may still be eligible if:

• You are of State Pension age
• You live in supported, sheltered, or temporary housing

You can apply for Housing Benefit through:

1. Your local council
2. As part of a Pension Credit claim (if eligible)

How to Apply for Housing Benefit Through Pension Credit

If you are eligible for Pension Credit, you can apply for Housing Benefit at the same time.

Steps to Apply:

1. Apply for Pension Credit online or by contacting the Pension Service.
2. The Pension Service will automatically send your Housing Benefit claim to your local council.

Pension Service Contact Details:

• Telephone: 0800 99 1234
• Textphone: 0800 169 0133
• Relay UK (for those who cannot hear or speak on the phone): 18001 then 0800 99 1234
• Opening hours: Monday to Friday, 8 am to 6 pm

Claiming in Advance or Backdating Your Claim

• Advance Claims: You can apply for Housing Benefit up to 13 weeks in advance (or 17 weeks if you’re 60 or over), for example, if you’re planning to move. However, payments will not be made before you move.
• Backdating Claims: You may be able to have your claim backdated, but you must request this from your local council.

Appealing a Housing Benefit Decision

If you disagree with a Housing Benefit decision, you can challenge it in two ways:

1. Request a review – Ask your local council to reconsider their decision.
2. Appeal to a tribunal – If you’re still not satisfied, you can take your case to an independent tribunal.

Getting Help with Your Appeal

You can get free help and advice from:

• Citizens Advice
• Shelter (Housing and homelessness charity)
• Legal advisers or solicitors

If you need further assistance, contact your local council or a legal expert for support.

Since Housing Benefit is being phased out, most people will need to apply for Universal Credit instead. However, if you are a pensioner or live in certain types of housing, you may still qualify. Applying through Pension Credit or your local council is the best way to access support. If you’re unhappy with a decision, you can appeal and seek free legal advice from organizations like Citizens Advice and Shelter.

FAQ’s